Understanding your customers starts with walking in their shoesThere are loads of resources and training courses out there about customer service. But the best way to truly understand what customers...
Does Your Business Really Need a Blog?With millions of blog posts published every day, is it really worth the hassle trying to get noticed unless you’ve got a big name and an...
Our favourite books and why we love themIt would be a very arrogant person who decided to embark on a writing career without a deep appreciation of other people's work first....