Understanding your customers starts with walking in their shoes
There are loads of resources and training courses out there about customer service. But the best way to truly understand what customers want is to put yourself in their shoes. Nothing beats personal experience, and the best thing is that you won’t have to squeeze your training budget to use it. Everyone’s dealt with bad customer service staff. Whether it’s rude receptionists, pushy sales staff or cashiers who are more interested in chatting to their friends than talking to us